© 2023 by  SILK TREE & CO. -

https://www.silkcoinc.com/

Online Orders

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Tracking information provided upon email request.

2 weeks approximately

Delivery Time

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Please inspect all shipments to ensure contents match bill of landing (signing the bill of landing confirms your receipt of items shipped).

Delivery

Receiving

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Once an order has been released for shipping it cannot be cancelled or changed.

Changes

Cancellations

Retail Store

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All local retail store sales are final and are not eligible for returns or claims. We will not accept claims or returns on retail store locations.

No Exeptions

No Returns

Email us to request a Return (RA#). No returns will be accepted without an assigned Return Authorization number.
Restocking fee is 25 %.
All product returns must be shipped back in its original condition, including original packing and box.
NO RETURNS REQUESTS BEYOND 30 DAYS OF DELIVERY.
The customer is responsible for shipping the product back and all shipping charges.
We must receive returns within 30 days of the RA issue date or the Return Authorization will be canceled.

NON-DEFECTIVE RETURNS

INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE DAMAGES TO THE PACKAGING, INCLUDING DENTED OR TORN BOXES, AND VERIFY THAT THE NUMBER OF PACKAGES OR PALLETS RECEIVED IS ACCURATE. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED. Also:
➣ Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.
➣ If you take receipt of damaged goods, please sign as damaged on signature line.
PLEASE CONTACT US WITHIN 3 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.
If damage is noticed after the driver has left, please take the following steps within 3 days:
⚬ Initiate a return process within 3 days of delivery. Be prepared with the following documents and information to help initiate a claim process:
⚬ Brief description of the damage
⚬ Item number(s) of the affected product
⚬ Invoice number(s)
⚬ Picture(s) clearly depicting the damage to the product
⚬ Picture of the packaging (please send a picture even if the packaging is intact).
⚬ Failure to do so will result in a denial of your claim or credit.
Please email us to initiate the return authorization process.

DAMAGED RETURNS

If you have received a product that is deemed to be the wrong item or an item not ordered but shipped by us, we will work with you to resolve the issue immediately. For faster processing time, please email us to initiate the return authorization process.
CONTACT US WITHIN 30 DAYS OF DELIVERY OF A WRONG ITEM OR ITEM NOT ORDERED.
Process: Email us within 30 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
⚬ Brief description of the wrong item
⚬ Item number(s) of the wrong product
⚬ Invoice number(s)
⚬ Picture(s) clearly depicting the wrong product
⚬ Failure to do so will result in a denial of your claim or credit.

WRONG ITEM RETURNS